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Dear Netizen,

It is indeed a privilege to interact with you through this new web portal of Poompuhar, which will be launched by our Hon'ble Minister for Labour & Rural Industries on 16/12/2014, along with a host of other intitiatives Poompuhar as a handicrafts brand has already captured the imagination of people in Tamil Nadu; but the need of the hour is to reach out to the world if we are to ensure that the hard work done by our artisans in producing exquisitely hand crafted products in brass, bronze, wood, stone etc that also epitomize Tamil Nadu’s rich cultural heritage adorn homes, institutions, palaces etc in India and abroad. The only way to reach out to the world and expand our customer base is e-Commerce hence the portal www.poompuhar.org. A hybrid App has also been developed to make it easy for users of smartphones and tablets (iOS, Android and the like). An online feedback system will ensure that your grievances/suggestions are considered with the importance that it requires and a time bound reply/response is furnished to you.

I am proud to inform you that we have tried to maximize the use of Information Technology tools in our Corporate Office, Show rooms and our Production Centres. This will have far reaching impact on our internal efficiencies as an organization and on customers, especially connoisseurs of Poompuhar products for the past many decades. Along with this portal, we are also installing an ERP driven “anywhere, anytime” office. This will also ensure that we are able to transact most of our work with our showrooms and production centres through a workflow software inbuilt into the system. All our initiatives using Information Technology tools are meant to improve internal efficiencies and provide better services to our clients. Hopefully, this portal will also become a platform for ideas, suggestions, opinions etc that will improve our functioning as also our delivery of customer services. I solicit your opinion on the structure and contents of this web site, its positives and negatives, so that we can improve on it. I also solicit your views and opinions on the various initiatives being taken by us in the field of Handicrafts. I hope you will find this portal useful as a Citizen, Customer or as anybody who is interested in handicrafts and allied activities.

Wishing you a very pleasant browsing and online shopping experience,

I remain,

Yours sincerely,

Dr. Santhosh Babu, IAS